Whatever the issue, we'll work our butts off to figure it out and make it right.
We'll get back to you faster via Twitter.
Can you do us a huge favor? It would really help us figure out what's going on if you attached Knock's log files.
Hold down the Option key on your keyboard and click the Knock icon in your Mac status bar. Then click Logs Folder, zip up the files in that folder and attach the zip file.