Knock. Use your iPhone as a password for your Mac.

Help / Troubleshooting

Troubleshooting

  • Knock doesn't work when I lock my Mac using certain 3rd party apps like Alfred. Why?

    A few 3rd party apps lock your Mac using Apple's Fast User Switching feature, which signs you out of your Mac and takes you to the login screen. Knock does not work when you are signed out of your account, because signing out prevents your applications from running.

    Don't worry, you can still use Alfred by creating using a workflow or using Automator to type or lock API.

    Additionally, you can easily lock your Mac by clicking the Knock icon in your status bar and selecting "Lock Mac." 

    Sep 02, 2015 08:13PM PDT
  • Knock doesn't work when I log out of my Mac. Why?

    Unfortunately, Knock does not work when you log out of your account, because logging out prevents your applications from running.

    Sep 01, 2015 04:00PM PDT
  • Knock doesn't work the first time I try to unlock after I boot up my Mac. Sup with that?

    When you boot up, you are signed out of your user account. For security reasons, Knock does not work if you are signed out because Apple prevents your applications from running.

    Sep 01, 2015 04:00PM PDT
  • Are Notifyr and Knock compatible?

    No. At this time, Notifyr uses Bluetooth in a way that is not compatible with Knock. 

    Sep 01, 2015 04:00PM PDT
  • Knock is not connecting and I have an older Mac with a Bluetooth LE dongle. Why is that?

    Please try unplugging the dongle, turn off Bluetooth, then plug the dongle back in and turn on Bluetooth. 

    If you can pair your Mac to your iPhone through Bluetooth, do so. You’ll want to have the Bluetooth settings open on both devices. If they are already paired, unpair them. 

    There are reported issues with the OS X Continuity Activation Tool (CAT) and Knock. We do not support the use of CAT at this time. 

    Sep 01, 2015 03:58PM PDT
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